FAQs
Shipping
Pre-orders allow you to secure an item before it’s officially available. Shipping for pre-orders begins only after the product is in stock, which means your order might take longer to arrive. If you order other in-stock items with a pre-order, everything will ship together once the pre-order is ready. Make sure to check the estimated shipping date in the product description to plan accordingly!
If you have ordered a personalised necklace or lipgloss, please leave at least 4-6 weeks to deliver your order. Due to the personalisation nature of the product, we do our best to ensure we cater to your needs as beautifully as possible.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Necklaces
Our necklaces are made from stainless steel, a material known for its resistance to corrosion, rust, and tarnishing. This durability ensures that our necklaces remain in good condition, perfect for everyday wear compared to other materials like silver or gold.
Import duties and taxes
For orders shipped outside of United Kingdom, local customs authorities may charge import duties, taxes, or fees upon delivery. These charges depend on your country's regulations and are typically the responsibility of the recipient. Unfortunately, we cannot predict or control these fees. We recommend contacting your local customs office for details on potential charges before placing an order.
Lipliners
Yes, the lipliners can be used like a normal pencil! You can use any sharpener to sharpen the lipliner and wind it up.